If possible, check with your neighbors, they might know where the dog lives. Call the Animal Control Office, (585) 359-7009, they may know of an owner driving around looking for the dog, can check lost dog reports, and if the dog has tags they may be able to look up the owner's information and contact them. If no owner can be located, the Animal Control Officer can pick up the dog.

Do not take a dog that you've found to an Animal Hospital, including Suburban Animal Hospital where Henrietta's holding facility is located, they will refuse to take it, you have to call Henrietta Animal Control.

If you suspect neglect or abuse (for instance the dog doesn’t have shelter from the sun, wind or cold temperatures) please call the investigators at the Humane Society at Lollypop Farm, (585) 223-6500  You can report this anonymously and they will check on the dog.

Your dog needs to get a license at four (4) months of age. Licenses are issued at the Town Clerk’s office in the Town Hall. Bring along the dog’s current rabies certificate and neuter/spay certificate. If you don’t have the certificates the clerks might be able to get the information from your Veterinarian. The cost is $9.00 for neutered dogs and $18.00 for unneutered.

Drive or walk around the neighborhood calling your dog. Check with neighbors, they may have seen which way he went. Call Animal Control at (585) 359-7009, they may have your dog or have had sightings. They will ask for information to complete a lost dog report and you will be advised to check the "found ads" in the newspaper, Craigslist, and check Lollypop Farm's hotline. The Animal Control Officer may also be able to drive around and help in the search.

If the Animal Control Officer picks up a dog and cannot locate the owner, the dog is taken to our holding facility located in Suburban Animal Hospital. To find out if we have your dog and what the charges will be, you need to call the Town Clerk's Office at (585) 334-7700 between 9am & 5pm or the Animal Control Office at (585) 359-7009 anytime. Suburban Animal Hospital will not give out any information regarding dogs picked up by Henrietta Animal Control.

To claim your dog you will need a current NY State dog license and a current rabies vaccination certificate. If you do not have these, you can obtain them at the Town Clerk's office. The dog cannot be released without these. The license is $9.00 for neutered dogs, $18.00 for unneutered dogs and a rabies vaccination is $15.00. There will also be boarding charges and possibly a seizure fee.

If you are comfortable talking with your neighbor, let them know the barking is disturbing you.  They might not be aware of the barking if it happens when they aren’t home.  If you don’t want to approach your neighbor call Animal Control at (585) 359-7009 with the address of the “barker” and we will send a letter to the owner making them aware of the barking and also give them a reminder of the barking ordinance.  We will not use your name/address in the letter.  Follow up with Animal Control Office and let us know if the letter helped or not.

Dogs will occasionally slip out and a responsible owner will go and get their dog, but if your neighbor lets their dog wander the neighborhood on a regular basis, that is a violation of the leash law we have in Henrietta.  You can call Animal Control at (585) 359-7009 and give them the address where the dog lives and they will send a letter to the dog owner reminding them of the leash law.  This is done anonymously.  AC can also patrol the neighborhood which may serve as a reminder to the people that let their dog wander that there is a leash law.  They may also be able to catch the wandering dog and the owner will have to pay fees to get their dog back.

If the dog appears to be in distress, call 911.  You may also call the investigators at the Humane Society at Lollypop Farm - (585) 223-6500.  If you are at a store with security, such as the mall, you could also have the mall/store security page the owner.

There is no leash law for cats; therefore, the owners are not breaking any laws.  The cats, unfortunately, can wander wherever they want.  If you want to keep cats out of your yard, garden, etc., you can try a repellant.  A commercial repellant can be purchased at farm & garden stores and pet stores. There are also repellants you can make yourself and try.  You can go online to find some or you can call Animal Control at (585) 359-7009, they have a list they can mail to you that has a variety of things you can try.  If the cat appears feral (wild) and doesn't belong to anyone, AC can loan you a humane trap to catch it.  They will show you how to bait it, set it and the best location to place it along with other tips on how to catch the cat.

Once you catch it, however, the cat is your responsibility; take it to Lollypop Farm, a rescue group, keep it or find it a home.  AC does not pick up cats.

If the animal is able to walk it is best to leave it alone.  Keep children and pets away from it while it wanders through.  If the animal cannot stand and/or walk and is a Canada goose, deer, fox or coyote, you need to call the DEC at (585) 226-2466.  For smaller animals, for example, rabbit, bird or woodchuck, call Animal Control at (585) 359-7009 and they will pick up the injured animal.  Once AC picks up the animal it is checked by a Veterinarian who determines if the animal is a candidate for a rehabilitator or should be humanely euthanized.  AC can also give you the names and telephone numbers of rehabilitators that may take the animal if you prefer to contact them yourself.